Refund policy

Living Legends Ink, LLC Return and Refund Policy

Overview: At Living Legends Ink, LLC, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

Returns:

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Timeframe: You have 30 days from the date of purchase to return an item.
  • Process: To initiate a return, please contact our customer service team at info@livinglegendsink.com with your order number and details about the product you wish to return. We will respond promptly with instructions on how to return your items.

Refunds:

  • Approval: Once we receive your item, we will inspect it and notify you of the status of your refund.
  • Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@livinglegendsink.com.

Non-Returnable Items:

  • Certain items are non-returnable, such as perishable goods, custom products, and personal care items. Please check the product description for more details.

Third-Party Products:

  • Some products available on our store may be fulfilled by third-party vendors. These items may have different return policies, which will be clearly stated in the product description. Please review these policies before making a purchase.

Contact Us:

  • Address: 728 Manida Street, Bronx, New York 10474, 2nd Floor
  • Phone: 315-620-8635
  • Toll-Free: 833-208-2071
  • Fax: 516-465-7655
  • Email: info@livinglegendsink.com
  • Feel free to leave a message with Lucy, our bot, who can also assist.